Please read these terms carefully before using surg33 services
In these Terms and Conditions, the following definitions apply unless the context requires otherwise:
By registering an account on surg33, accessing our Website, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any provision of these Terms, you must immediately discontinue use of the surg33 platform and refrain from creating an account.
These Terms constitute a legally binding agreement between you and surg33. Your continued use of the Services following any changes to these Terms signifies your acceptance of such modifications. It is your responsibility to review these Terms periodically to stay informed of any updates.
To register an account and use surg33 services, you must meet all of the following eligibility requirements without exception:
You must be at least 21 years of age at the time of registration. surg33 strictly prohibits underage gambling. We reserve the right to request proof of age at any time, and failure to provide valid documentation will result in immediate account suspension and forfeiture of any funds or winnings.
You must have full legal capacity to enter into a binding contract under the laws of your jurisdiction. You must not be legally restricted from participating in online gambling activities due to addiction, court order, self-exclusion programs, or any other legal impediment.
surg33 primarily serves Players residing in Indonesia. You represent and warrant that you are physically located in a jurisdiction where online gambling is not prohibited by law. It is your sole responsibility to ensure that your use of surg33 services complies with all applicable local, regional, and national laws. We reserve the right to restrict access to our Services from certain jurisdictions at our discretion.
Each Player is permitted to hold only one (1) account on surg33. Opening multiple accounts, using false identities, or attempting to circumvent this restriction constitutes a material breach of these Terms and will result in closure of all associated accounts and forfeiture of funds. Accounts are personal and non-transferable. You may not sell, transfer, or allow any other person to use your account credentials.
All Players must complete KYC (Know Your Customer) verification by submitting a clear photograph of their Indonesian KTP (national identity card) or valid passport. Failure to verify your identity within 7 days of registration may result in account restrictions. surg33 takes underage gambling extremely seriously and will report any suspected violations to relevant authorities.
To register an account on surg33, you must provide accurate, current, and complete information including your legal full name, date of birth, email address, phone number, and residential address. All information provided must be truthful and verifiable. Providing false or misleading information constitutes fraud and will result in immediate account termination and potential legal action.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to:
You are liable for all activities conducted through your account, whether authorized by you or not. surg33 will not be held responsible for any losses arising from unauthorized use of your account due to your failure to maintain adequate security.
As part of our commitment to preventing fraud, money laundering, and underage gambling, all Players must complete identity verification (KYC) before making withdrawals. You will be required to submit:
KYC verification typically completes within 24 hours during business days (Monday-Friday, 9:00-17:00 WIB). First-time withdrawals will be delayed until verification is complete. surg33 reserves the right to request additional documentation at any time to verify your identity, source of funds, or compliance with these Terms.
surg33 accepts deposits via the following Indonesian payment methods:
All transactions are conducted in Indonesian Rupiah (IDR). We do not accept cash, checks, money orders, or cryptocurrency at this time. Payment methods used for deposits must be registered in your legal name as verified during KYC. Third-party deposits are strictly prohibited.
Minimum deposit amounts vary by payment method (typically Rp 50,000 for bank transfers, Rp 25,000 for e-wallets). Maximum deposit limits are displayed at the time of transaction and may vary based on your account tier and verification status. Bank transfer deposits during standard Indonesian banking hours (Monday-Friday 8:00-16:00 WIB, Saturday 8:00-12:00 WIB) typically process within 1-5 minutes. Transfers outside banking hours or on Sundays and national holidays may be delayed up to 24 hours.
You may request a withdrawal at any time, subject to the following conditions:
Withdrawal processing times vary: first-time withdrawals may take 1-2 business days for verification; subsequent withdrawals typically process within 1-24 hours. Withdrawals to local Indonesian banks during banking hours are generally fastest. surg33 does not charge withdrawal fees, but your bank or e-wallet provider may impose their own fees.
surg33 operates in accordance with international anti-money laundering (AML) standards. Any suspicious activity, including but not limited to deposits immediately followed by withdrawal requests with minimal or no wagering, may trigger an investigation and temporary account freeze. We reserve the right to report suspicious transactions to relevant authorities.
surg33 offers various bonuses and promotions including welcome bonuses, deposit bonuses, cashback, free spins, and loyalty rewards. All bonuses are subject to specific terms and conditions which are clearly stated at the time of the offer. By accepting a bonus, you agree to comply with all applicable terms including wagering requirements, game restrictions, maximum bet limits, and validity periods.
Unless otherwise stated, all bonuses carry a wagering requirement (also called turnover or rollover) which must be met before any winnings derived from the bonus become withdrawable. Wagering requirements are calculated as a multiple of the bonus amount (e.g., 30x means you must wager the bonus amount 30 times). Different games contribute differently toward wagering requirements:
Full wagering contribution details are provided in each bonus's terms. Attempting to abuse bonuses through strategic betting patterns, minimal-risk strategies, or opposite betting may result in bonus forfeiture and account suspension.
surg33 employs advanced fraud detection systems to identify bonus abuse. The following activities constitute bonus abuse and are strictly prohibited:
Players found engaging in bonus abuse will have all bonuses and associated winnings forfeited, and their accounts may be permanently closed without refund of deposits.
All games on the surg33 platform use certified Random Number Generators (RNG) or are provided by licensed third-party providers whose software undergoes regular independent testing. Return to Player (RTP) percentages are published for each game and are accurate to within industry-standard tolerances. surg33 does not manipulate game outcomes and guarantees fair play for all Players.
Sports betting markets on surg33 include football (BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League), basketball, tennis, badminton, volleyball, and other sports. All bets are settled based on official results as determined by the relevant governing sports body. In the event of abandoned, postponed, or canceled matches, specific settlement rules apply and are detailed in our FAQ section.
In the rare event of a technical error, incorrect odds, or game malfunction, surg33 reserves the right to void affected bets and refund stakes. All game disputes must be reported to customer support within 7 days of the disputed event. Decisions made by surg33 management regarding game disputes are final and binding.
The following activities are strictly prohibited and constitute material breaches of these Terms:
Violation of any prohibited activity will result in immediate account suspension, forfeiture of all funds and winnings, and potential legal action. We cooperate fully with law enforcement agencies when illegal activity is suspected.
surg33 is committed to promoting responsible gaming practices. Gambling should be a form of entertainment, not a source of income. We provide various tools to help you maintain control over your gaming activity:
If you believe you may have a gambling problem, please seek help immediately. Contact our support team to activate account restrictions, or visit our Responsible Gaming page for resources and helpline information. Remember: gambling is 21+ only, and you should never gamble with money you cannot afford to lose.
While we strive to provide uninterrupted service, surg33 does not guarantee that the Website or Services will be available at all times or free from errors. We reserve the right to suspend, modify, or discontinue any aspect of our Services at any time without prior notice for maintenance, technical issues, or other operational reasons. surg33 is not liable for any losses arising from service interruptions, including but not limited to inability to place bets, access games, or process transactions during downtime.
Many games on the surg33 platform are provided by third-party software developers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and others. While we partner only with licensed and reputable providers, surg33 is not responsible for game malfunctions, errors in third-party software, or disputes arising from third-party game mechanics. Game-specific complaints should be directed to our customer support team, who will liaise with the relevant provider on your behalf.
To the fullest extent permitted by law, surg33's maximum aggregate liability to you for any claims arising from your use of our Services shall not exceed the total amount deposited into your account during the 12 months immediately preceding the claim, or Rp 10,000,000 (ten million Indonesian Rupiah), whichever is lower.
The surg33 Services are provided "as is" and "as available" without any warranties of any kind, either express or implied. surg33 makes no guarantees regarding the accuracy, reliability, or completeness of information on the Website, the results of games, or the suitability of our Services for any particular purpose.
You may close your account at any time by contacting customer support. Upon closure, any remaining balance in your account will be returned to you via your registered withdrawal method, provided you have met all wagering requirements and your account is in good standing. Self-excluded accounts cannot be reopened before the exclusion period expires.
surg33 reserves the right to suspend or terminate your account immediately without prior notice if:
In the event of termination for cause, surg33 may forfeit any funds or winnings in your account. In cases of termination without cause, any remaining withdrawable balance will be returned to you.
Accounts with no login activity for 12 consecutive months are considered dormant. surg33 reserves the right to charge a monthly dormancy fee of Rp 50,000 or 5% of the remaining balance (whichever is lower) on dormant accounts until the balance reaches zero or the account is reactivated.
All content on the surg33 Website, including but not limited to text, graphics, logos, images, software, audio, video, and game interfaces, is the exclusive property of surg33 or its licensors and is protected by international copyright, trademark, and intellectual property laws. The surg33 brand name, logo, and all related marks are trademarks of surg33.
You are granted a limited, non-exclusive, non-transferable license to access and use the surg33 Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on the Website without our express written permission. Unauthorized use of surg33 intellectual property may result in legal action.
These Terms and Conditions shall be governed by and construed in accordance with international gaming regulations and the laws of the jurisdiction in which surg33 operates its license. To the extent permitted by law, Indonesian law may apply to disputes involving Indonesian residents.
In the event of any dispute arising from your use of surg33 Services, you agree to first attempt resolution through our customer support team. Most issues can be resolved quickly and amicably through direct communication. If the dispute cannot be resolved through customer support within 30 days, you may escalate the matter to surg33 management by emailing [email protected] with a detailed description of the issue.
Any disputes that cannot be resolved through the process above shall be settled through binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify. The arbitration will be conducted in English and shall take place in a neutral jurisdiction as agreed upon by both parties. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.
surg33 reserves the right to modify, amend, or update these Terms and Conditions at any time at our sole discretion. Material changes will be communicated to Players via email notification, pop-up alerts on the Website, or prominent notice on the homepage. The "Last Updated" date at the top of this document reflects the most recent revision.
Your continued use of surg33 Services following notification of changes constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must immediately discontinue use of our Services and close your account. It is your responsibility to review these Terms periodically to stay informed of updates.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of surg33 Services, please contact our customer support team:
Our customer support team operates in Indonesian and English and is trained to handle all account-related inquiries, technical issues, payment questions, bonus clarifications, and dispute resolution. Average response time is under 5 minutes during peak hours (6 PM - midnight WIB).
By using surg33, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full. These Terms constitute a legally binding contract between you and surg33. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Your statutory rights as a consumer are not affected by these Terms to the extent they cannot be waived by contract under applicable law.
You must be 21+ and provide valid KTP or passport verification. Single account per player. False information results in permanent ban and fund forfeiture.
Deposits via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay. Withdrawals require KYC completion and meeting bonus wagering requirements. Process time 1-24 hours typically.
All bonuses have wagering requirements clearly stated. Bonus abuse through multiple accounts or strategic betting results in forfeiture and account closure.
You are responsible for account security. Never share login credentials. Immediately report unauthorized access. Use strong, unique passwords.
No underage gambling, fraud, collusion, hacking, bots, money laundering, or abusive behavior. Violations result in account termination and potential legal action.
Set deposit limits, use session reminders, self-exclude if needed. Gambling is entertainment, not income. Seek help if it becomes a problem.
Our support team is here to help clarify any part of these Terms and Conditions. Contact us 24/7 for assistance.
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